Effective, Practical, Engaging Training

Your team probably includes a mix of experience. Here is what each can expect. The old pros get training which honors their expertise and challenges them to stretch. They leave with revitalized attitude and stronger skills. The rookies get treated with respect, too. They leave with sound skills, practical tools and greater confidence — ready to do the work needed to succeed.

I’ve been teaching the art of consultative style cold calling, sales, and service since 1993. Use this website to get a good sense of both substance and style. Contact us to explore the potential fit.

  • “Having spent much my career in sales with Xerox and other leading sales organizations, I found Shawn’s presentation right on target. Shawn Greene teaches the right mindset, the right structure and the right specific skills.”
    – Trudy Triner, CEO Paleoventures (paleoventures.org)
  • “Shawn Greene’s consultative calling approach is quite effective with our C-Suite prospects. (Calling and Sales) training also transformed our team’s attitude.”
    – Richard Stanaro, Vice President North America, London and Partners
  • “I’d recommend your workshops to any business that wants their representatives to step out of their comfort zone and really learn new skills.”
    – Debra Nelson, Training Director, California Bancshares
  • “It’s worth noting Shawn ably trains both senior representatives, as well as recent college grads new to our firm.”
    – Richard Stanaro, Vice President North America, London and Partners
  • “I was dragging my feet about coming to training. I thought, ‘I’ve been calling for years and don’t need this.’ Within thirty minutes that thinking changed to, ‘Pay attention! You’re going to learn a lot today!'”
    – Mike Frith, Vice President, Mechanics Bank
  • “Shawn’s approach to cold call training is very comprehensive. She delivers a great scope of hands-on examples and makes cold calling fun! These are great programs and I feel I have a sales mentor.'”
    – Audrianna Sibiski, Territory Associate, London and Partners
Shawn Greene


Our Training Programs

Cold Calling

Teaching a consultative style that works exceptionally well on both ends of the phone line — even if you’d rather have a root canal.

Sales

Teaching results-oriented consultative skills: Uncovering the fit, qualifying, handling objections, closing and more.

Customer Service

Teaching customer-oriented skills and fostering pride: Phone etiquette, handling requests, defusing and handling complaints, cross-selling and more.

Speaking

Highly informative and engaging keynotes which provide practical value audiences can apply immediately.

Instructional Design

Training programs and instructional tools for unique, singular, or highly proprietary situations. References sales and service providers often need to use; including policy and procedure manuals.

Latest from the blog

Phone Phobia: Not Just for Old People Anymore

(Article updated June 2017) Reports of phone phobia among younger people are still numerous. Is this scourge affecting ‘Millennials’ different from what ails older people? The answer is yes and no. The no part is that the end result is the same: not making calls, or being less successful with calling. However, the reasons behind […]

Why B2B and B2C are (not) Different

(Excerpt from book) My favorite cold calling myth is this one: calling B2B is different from calling B2C. The idea behind this myth is when calling business owners, C-suite, and other executives we need to use a sophisticated approach because these guys are intelligent. We need to get right to the point because these guys […]

Networking Event Lafayette, California May 19

Book Launch and Book-Lovers Networking Party Friday May 19, 2017 | 5:30 PM to 8:00 PM Working on the 3rd edition of “I’d Rather Have a Root Canal Than do Cold Calling!” highlighted the exponential effect of being read-to as a child. Hearing good stories built a love of reading, which built a love of […]