Effective, Practical, Engaging Training

Your team probably includes a mix of experience. Here is what each can expect. The old pros get training which honors their expertise and challenges them to stretch. They leave with revitalized attitude and stronger skills. The rookies get treated with respect, too. They leave with sound skills, practical tools and greater confidence — ready to do the work needed to succeed.

I’ve been teaching the art of consultative style cold calling, sales, and service since 1993. Use this website to get a good sense of both substance and style. Contact us to explore the potential fit.

  • “Having spent much my career in sales with Xerox and other leading sales organizations, I found Shawn’s presentation right on target. Shawn Greene teaches the right mindset, the right structure and the right specific skills.”
    – Trudy Triner, CEO Paleoventures (paleoventures.org)
  • “Shawn Greene’s consultative calling approach is quite effective with our C-Suite prospects. (Calling and Sales) training also transformed our team’s attitude.”
    – Richard Stanaro, Vice President North America, London and Partners
  • “I’d recommend your workshops to any business that wants their representatives to step out of their comfort zone and really learn new skills.”
    – Debra Nelson, Training Director, California Bancshares
  • “It’s worth noting Shawn ably trains both senior representatives, as well as recent college grads new to our firm.”
    – Richard Stanaro, Vice President North America, London and Partners
  • “I was dragging my feet about coming to training. I thought, ‘I’ve been calling for years and don’t need this.’ Within thirty minutes that thinking changed to, ‘Pay attention! You’re going to learn a lot today!'”
    – Mike Frith, Vice President, Mechanics Bank
  • “Shawn’s approach to cold call training is very comprehensive. She delivers a great scope of hands-on examples and makes cold calling fun! These are great programs and I feel I have a sales mentor.'”
    – Audrianna Sibiski, Territory Associate, London and Partners
Shawn Greene


Our Training Programs

Cold Calling

Teaching a consultative style that works exceptionally well on both ends of the phone line — even if you’d rather have a root canal.

Sales

Teaching results-oriented consultative skills: Uncovering the fit, qualifying, handling objections, closing and more.

Customer Service

Teaching customer-oriented skills and fostering pride: Phone etiquette, handling requests, defusing and handling complaints, cross-selling and more.

Speaking

Highly informative and engaging keynotes which provide practical value audiences can apply immediately.

Instructional Design

Training programs and instructional tools for unique, singular, or highly proprietary situations. References sales and service providers often need to use; including policy and procedure manuals.

Latest from the blog

How to Add Power to Benefit Statements

Features and benefits: a sales and service basic, right? Yes, expressing benefits is a fundamental skill but that doesn’t mean pros don’t need refreshers. Here’s a mini-lecture on why working on benefit statements is a good idea: There are now more opportunities for expressing benefits. We’re communicating via text and chat and email and webinar […]

Consultants: How to Sell Confidently and Comfortably

Consultants often have trouble with selling. The process feels awkward, the skills seem undesirable, results are poor — this can snowball and affect consultants’ confidence in their own expertise. The good news is most consultants already have what’s needed to sell more confidently, comfortably, and successfully. This article covers four common challenges and how consultants […]

How to Fix Problems Caused by Professional Slang (With Samples)

Misleading or confusing information is a common cause of inefficiency and errors. The same is true for professional slang — lingo that’s understood by one group but not by others. Take “disruptive” for example. A disruptive tech product is currently a good thing, yet disruptive employees are not. Most instructional designers have examples of how […]