Customer Service Training

Service reps are the face or voice of your organization and often have one of the toughest jobs. Programs teach all customer service skills; including phone etiquette, defusing and handling complaints, as well as cross-selling and up-selling.

Powerful, Principled Service

Service excellence is a must for most organizations. This program equips reps with the skills and mindset they need to provide outstanding customer service on a timely basis. More...

When and How to Escalate

This program is about more than how to deal with, “I want to talk to your supervisor!” It’s also about making good decisions, and developing positive teamwork between reps and their supervisors or managers. More...

Sales for Service Reps

Teaches fundamental selling skills that fit seamlessly with call center or in-person service: How to move from reacting to requests and complaints into proactive customer-focused selling; uncover wants and needs; position benefits and personalized value; and ask for the business. More...

Results

It’s said that it costs more to acquire new customers than it does to keep existing ones. If that’s true, then keeping customers can provide more value than bringing in new ones. (Shhh, don’t tell the sales group.) Our programs equip and empower service reps to give your organization the full impact of excellent customer service. Here’s how...

“Thank you for the spectacular class you developed and delivered for our call center. Appreciate your insight, wisdom, input and teamwork.”
Kay Armstrong, Direct Banking Manager, Tri Counties Bank