Customer Service Training

Testimonials

“Just a quick note to let you know that (service reps) have been practicing this evening and have two referrals so far.”
Kay Armstrong, Direct Banking Manager, Tri Counties Bank

“Thank you for the spectacular class you developed and delivered for our call center. Appreciate your insight, wisdom, input and teamwork. We are set to start our first coaching sessions tomorrow.”
Kay Armstrong, Direct Banking Manager, Tri Counties Bank

“I feel so much more professional now. My saves and sales are way up.”
Customer service rep

“We had had a bad experience with cookie-cutter training. The work you did in advance made all the difference. The focus groups got people to stop whispering about rumors and be enthused about training. The report you gave us was honest and will help us with non-training issues. And the training looked fully custom-made for us.”
Kathy Heib, Manager, The Chevron Travel Club

“The call center is a happier place, thanks to the training. I know our managers are happy about more cross-sales and less escalated complaints, but that wasn’t the best parts for the rest of us. The best parts were being treated like grown-ups and learning skills that make our jobs easier. The decision game helped a lot, too, because it showed the supervisors it’s important to be consistent. Plus, it was fun!”
Service rep in The Chevron Travel Club

“You didn’t come in and lecture us about how to do our job. You came in and showed us you know what our job is like. That made me pay attention and do what you were teaching us.”
Call Center Service Rep

“I really liked the ‘so what?’ game. Now I don’t want to hide when my manager says we are a sales team.”
Credit Union Teller

“Thank you for the spectacular class you developed and delivered for our call center. Appreciate your insight, wisdom, input and teamwork.”
Kay Armstrong, Direct Banking Manager, Tri Counties Bank