Instructional Design & Technical Writing

Testimonials

“I am absolutely astounded. I didn’t think it was possible to make it as clear and simple as you did. And creating two forms was another brilliant stroke.”
Kim Fox, Compliance Officer, commenting on Reg CC procedure and forms

“Your creativity and success in meeting our objectives on a very aggressive timetable was extremely valuable.”
Kathy Donovan, Director of Credit Policy, CitiBank

“I’d like to acknowledge (Shawn’s) skill in mentoring me in developing my own instructional design skills. She guided me through my first project. She was patient, offered helpful suggestions, and focused on the results.”
Roberta Carr, Senior Learning Consultant, Kaiser Permanente

“I want to thank you for your hard work. You have seen us at our worst and our best as we tackle the reinvention of how we train and the content of our training. Any time an institution takes on the task of changing its sales culture there is pain and this process was no exception. You had a knack for getting us to look at issues we’d been avoiding, helping us resolve them and then move forward. Though it all, your perseverance and focus on the final outcome allowed us to get through it and the end result is a professionally attuned training program..”
Nancy Bowen, Associate Director, Irwin Home Equity

“The income calculation section was especially well-done and will create greater consistency across the board.”
Christie Wells, Credit Director, Irwin Home Equity

“Thank you for the well put together and well paced training program. This is the first time I have attended a class on income calculation and liabilities that was fun and easy to follow, and I have attended many.”
Ronnie Petersohn, Lending Manager, Irwin Home Equity

“Hey…now I know how to use my old one!”
Shopper in small appliance aisle, looking at instructional label on new version of vacuum-packing machine.