| "I Don't Know" Lots of service and sales reps hesitate to use this phrase. Here are tips on how to admit you don't know in a professional manner, and why avoiding it can get you into hot water. Defusing Upset - The Model The model for defusing upset customers (and other humans). Keeping Those Who Keep Customers Happy, Happy Your reps are supposed to make customers happy. How can you help them do that? Using Sales to Get Great Service Got your "civilian" clothes on? Here's how to use sales skills to get outstanding customer service. Top |