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Articles on managing sales and service

PowerPoint vs. Word: Choosing Well

PowerPoint is often the program of choice for creating any ole document — and often the wrong choice. For more about how we acquired this bad habit and why you may want to break it, see this article. This article provides tips on which program to use for what. […]

PowerPoint vs. Word: Choosing Well2015-05-20T03:19:41-07:00

Why to Fight PowerPoint’s Power

This article is not meant to bring the news PowerPoint tends to induce boredom—we all know that—it’s about why that happens. The inspiration is the many organizations which use PowerPoint for almost every sort of document, even though that’s less productive and most people dislike seeing it. So how did we get to this sad state? [...]

Why to Fight PowerPoint’s Power2015-05-20T03:20:48-07:00

How to Save the World with Post-its

Think that’s a lofty title? Using the Post-it method, you can tap your creativity, focus effectively, plan and follow through brilliantly, and even sleep better at night. Who knows what that might lead to? The method is perfect when you need to create a report, paper, plan, presentation or proposal. It’s a great tool to use [...]

How to Save the World with Post-its2014-05-19T16:21:53-07:00

The Post-it Method Step-by-Step

Materials: You need a bunch of Post-its and something to write with. It helps to use just one size and one color Post-it. However, that’s not vital — use what you have as long as they are large enough to write on. (But do not plan to use different colors or sizes to organize, prioritize, and [...]

The Post-it Method Step-by-Step2014-05-19T16:20:38-07:00

Why Making Calls in Class Does Not Work

Someone recently asked me why Savage and Greene cold calling training does not include torturing students by forcing them to make cold calls in front of all of their peers. Well…I slightly edited their question but you get the idea. The short answer: Making calls does not have the desired effect (not even close) and wastes [...]

Why Making Calls in Class Does Not Work2017-06-23T12:00:40-07:00