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So far savage has created 56 blog entries.

Rating System

Do not rate prospects you’re marketing to, keep these in a prospecting bucket. Do not rate prospects who have only scheduled the first sales conversation. Only rate prospects with whom you’ve had at least one actual sales conversation. Apply points as you uncover information and/or as things change. This lets you rate prospects throughout the process. [...]

Rating System2023-02-23T08:20:11-08:00

Articulate vs. Captivate: Which is Better?

(Updated in 2023) Back in 2018, I posted a simple question in two LinkedIn ATD groups: Articulate or Captivate – which do you like better, and why? I asked because I wanted to refresh familiarity with these apps. Though I had previously used Captivate and Articulate, it had been a while (just so happened they weren’t [...]

Articulate vs. Captivate: Which is Better?2023-02-14T11:28:01-08:00

Why Do Customers Do That!?

Many service reps, especially those in call centers, deal with customers who are irritable, impatient, annoyed, and downright rude. We know that kind of attitude comes up when people are confused, frustrated, angry or disappointed. Here’s the question answered in this article: Why do so many customers call or come in with a bad attitude already [...]

Why Do Customers Do That!?2023-02-23T08:45:33-08:00
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